Category: Uncategorized

Our Integrated Management System (IMS) is certified to ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and ISO 50001:2018 standards. Implementation of these standard requirements ensures that we will consistently meet the quality, health, safety, environmental & energy performance requirements of our customers in a timely and acceptable manner putting into consideration the well-being/interests of our highly valued employees, stakeholders, and other interested parties.

Inaya is also a Corporate Member of the British Institute of Cleaning Science (BICSc) & our BICSc accreditation is an independent testimony to the quality of our cleaning services and assurance to our esteemed customers that we are operating to industry best practices.

We are committed to continual improvement of our integrated management system, so as to enhance customer satisfaction, quality of service, energy performance, safety, and welfare of our people and environment.

Inaya has an experienced team that provides outstanding human capital management, Customer care, QHSE, ICT, financial, Procurement and logistic services to support our operations.

Customer Service : Customer focus one of our core values. Inaya’s 24×7 customer care center is managed by a dedicated team of multi lingual professionals who handle over 30,000 calls per month across our portfolio.

Human Capital and Administration : Our Human Capital team is committed to excellence at acquiring, developing and retaining the right talent for our business. They play a key role in our people development processes which ensures that the attrition rate at Inaya is well below the industry average.

Supply Chain / Procurement : Inaya supply chain and logistics team is an integral part of our business, providing crucial support to our service delivery team in procuring the right products and services on time. Our Supply Chain team is committed to acting, in accordance with best practices for bringing in innovative and cost-effective approaches to meeting and exceeding our customers’ expectations.

ICT Support : Inaya ICT Team offers comprehensive technology infrastructure and support across the business. Our cloud based CAFM system provides seamless automation of key business processes right from customer care, procurement and on the ground delivery.

Technical Services : We have a dedicated team that provides specialist technical training and engineering support to all accounts. This team also conducts technical performance audits and provides disaster recovery management services to our clients.

We acknowledge our responsibility to the planet and are continuously seeking new ways to reduce the environmental impact of our operations. ‘Sustainability’ for us, is a best practice that is embedded into every aspect of our business.

A full asset evaluation is conducted as part of all our contract mobilizations to identify the opportunities where we can implement energy and cost savings in our portfolio. We are committed to reducing our carbon footprint, which in turn produces triple bottom line benefits. Some of our sustainable practices include;

• Resource efficiency management strategy to reduce utility consumption
• Base-lining, utility consumption tracking Vs target and reporting
• Green procurement practices
• Implementation of green office guidelines
• Waste reduction & recycling

True to our name, caring for our people and the environment is at the core of everything we do at Inaya. We are committed to a goal of zero injuries, illnesses, and incidents as well as reducing our carbon footprint. We believe that all workplace injuries as well as healthy and environmental incidents are preventable. Health, safety, energy conservation, and protection of the environment are the main business values that rank equally with our financial objectives and core values.

We integrate HSEEQ (Health, Safety, Environment, Energy, and Quality Management Systems) into all our activities by encouraging our workforce to always adopt the safest work methods and not take any shortcuts. Our integrated HSEEQ policy as stated below provides a clear insight into our management’s commitment and expectation of having a safe and healthy work environment for everyone without forgetting the commitment to protect mother Earth.

VIEW HSEEQ POLICY

INAYA Facilities Management’s services include hard services like MEP (mechanical, electrical and plumbing) maintenance, civil maintenance and specialised services – including fire systems, potable water tank cleaning and treatment, vertical transportation and maintenance of signage/digital signage etc. We provide more details within the service-specific navigation links.

INAYA is one of the leading MEP companies in Dubai, offering the MEP as part of its Facilities Management services. Our comprehensive MEP (mechanical, electrical and plumbing) maintenance capabilities are designed to give your assets uninterrupted and maximum performance through a schedule of planned preventative maintenance (PPM), routing breakdown callouts and emergency response services. We plan our maintenance programmes completely around managing your assets in the most efficient way. This includes assessing their effectiveness over time and making recommendations for replacement where applicable.

At every stage we apply the most stringent QHSE (quality, health, safety and environmental) controls in line with our international accreditations. Our on-site QHSE team regularly audits our site operations and remains vigilant to anything that may in any way compromise safety or affect the quality of our service delivery. This extends not only to INAYA’s own operations, but to any pre-approved specialist subcontractors we may deploy.

All our MEP and QHSE operations are managed through our CAFM (computer-aided facilities management) system, through which we can fully monitor our performance against the project-specific key performance indicators agreed between INAYA and the client. The CAFM system also provides clients with complete transparency on our performance deliverables through a ‘dashboard’ system which shows a complete status report on all aspects of our operations 24/7.

Our integrated Facilities Management (FM) offering provides the most comprehensive range of both ‘hard’ maintenance and ‘soft’ cleaning/specialised services. Please click on each specific service webpage for more details.

A major aspect of our project management operations is our sourcing and supply chain capability. As well as our integrated systems for monitoring our own performance, we maintain strict measures to evaluate and monitor the performance of our own suppliers and approved specialist contractors. Through building strong working relationships we maintain solid buying power and secure reliable and high quality services within a cost-competitive framework.

Within all our operations we provide you with a constant communications touchpoint 24/7, 365 days a year, through our customer service contact centre. This helps us to provide you with an exemplary level of service delivery and gives us our own performance barometer.

Client: Limitless LLC

Located in zone one of Downtown Jebel Ali and served by the Dubai Metro, The Galleries is an eight-building mix of offices, apartments, retail and leisure facilities set in 20,000 square metres of shaded, landscaped grounds. Each building contains two basements, a ground floor, a mezzanine floor, two podium levels, two business centres, 12 typical floors, and a mechanical floor with a built-up area of around 198,000 square metres.

Key Aspects

Contract Start: 2015
Contract End: 2018
Emirate: Dubai
Location: Jebel Ali
Facility type: Commercial -Offices/F&B
Size/built-up area: 198,000 sq mts
Contracting model: Integrated facilities management

Scope of services

• Management of Integrated Facilities Services
• Facilities Services to Building Common Areas and Community Areas
• Engineering Services (HVAC, Electrical Systems, Plumbing Systems, Building fabric Maintenance and Premises refurbishment)
• Specialized ELV systems Maintenance
• Fire alarm system Maintenance
• Conduct Daily MEP inspection & Report Submission
• Elevator Maintenance Services
• Cleaning Services
• Pest Control Services
• Landscaping and Irrigation Systems and infrastructure Services.

Additional services

• Asset management
• Condition survey
• Helpdesk
• Procurement and Subcontractor management

Client: Dragon Mart Complex LLC

Key Aspects

Contract Start: 2013
Contract Status: Ongoing
Emirate: Dubai
Location: Hatta-Al Ain Highway
Facility type: Wholesale and retail
Size/built-up area: 161,4000 sq feet
Contracting model: Integrated facilities management

Scope of Services

• Management of integrated facilities services
• Facilities services to building common areas and community areas
• Engineering services (HVAC, Electrical Systems, Plumbing Systems, Building fabric Maintenance and Premises refurbishment)
• Specialized ELV systems maintenance
• Potable water tank cleaning
• Fire alarm system maintenance
• Conduct daily MEP inspection & report submission
• Elevator maintenance services
• Cleaning services
• Pest control services
• Landscaping and irrigation systems and infrastructure services.

Special system maintenance

• Firefighting equipment and fire alarm maintenance, FM 200 fire suppression system maintenance and Fire extinguisher hydrostatic testing
• Chilled water chemical dosing services and Microbiological laboratory testing services
• Street lighting and utilities maintenance
• 3rd party elevator and escalator inspection certification
• Automatic doors maintenance
• Water fountain maintenance

Additional services

• Asset management
• Condition survey
• Helpdesk
• Procurement and subcontractor management